Managed Service Provider Services

Fixed-price Platinum Plus Service Contracts or “Pay as you go” support.

Our Platinum PLUS Managed IT Service is an all-inclusive, fixed-price IT service designed to provide IT services to businesses of all sizes without having to worry about spiralling IT costs.

Data Storage and replication

We use Data Centres to store customer data and have Disaster recover and replication options available.

Outsource Helpdesk and Resource

Whether your business requires total IT support, expertise for a particular project or simply to maintain business as usual, the outsourced service is tailored to suit.

There’s no need to worry about staff holidays, sickness or shortages within your business; leave it to our experienced professional engineers, available for your business.

• Project work
• Holiday and sickness cover
• Busy periods for the business
• Rapid business growth
• The need for experts immediately
• Flexibility

IT Health Checks

• Ensuring IT systems are secure
• Mitigating disruption and downtime
• Problem prevention
• Avoiding expensive fixes

Mobile Device Management

Mobile Device Management is available to assist with companies managing devices off site but also allowing clients staff to work from home and Bring Their Own Laptop whilst managed by the client.

VoIP Phone systems

VoIP Phone system soutions including:

• Call Routing
• Voicemail
• Local Phone Numbers
• Call Forwarding
• Softphones or Hardphones

Microsoft O365, InTune, Azure Services

Microsoft O365 Azure, Azure AD and InTune Services fully available.

Guaranteed Response Service

Promises fast response to business critical issues.

Clients can pre-agree response times to suit the requirements of their business. The response covers both on-site or by using remote access, whichever is most appropriate or effective. Response times can be as quick as half an hour for on-site or immediately remote.

• Minimising downtime
• Fast professional response
• Client peace of mind

Remote Support

Many IT problems can often be resolved quickly and easily by a qualified engineer. Remote support for any worldwide location allows Resolution IT to remotely access individual desktops to swiftly fix the issue. Avoiding unnecessary attendance provides a fast response with lower costs.

• Fast response
• More accessible IT support
• Quick fixes